timu_at_home

So they agree that the window cracked due to heat buildup between the cushion and the window. But their customer services folks were adamant that that was my fault even though the documentation doesn’t say “dont put soft things near the window”. Clearly a case of unfit for purpose.. But the sad thing is without taking them to court there is nothing I can do other than this… So I paid for another company to replace the window.

Now who shall I get a quote for my new conservatory from ??? damn right not ANGLIAN…

Anglian did a really good job of our garage conversion, their men worked hard and everything went well, they even finished earlier than expected, I was really pleased.

But they have really let themselves down when I rang to report a window had suddenly cracked and would they come replace it as it had only been in for 18 months and we had a 10 year guarantee ..“Sorry Sir the window is over a year old so it couldn’t have been faulty, may I send you a quote for us to replace it..”.     WHAT!!!!!!!

Turns out that there was a cushion against the glass and the heat built up between the glass and the cushion caused a thermal stress and the window suddenly cracked and imploded. I can’t see in the documentation any words saying “don’t let anything soft touch the window in case it suddenly breaks”.. ( if there is and I didn’t see it then its my fault and send me the quote!) .

The annoying thing is that you get a 10 year guarantee - nowhere does it say they will ignore that after a year.. I sent them an email earlier but it wasn’t acknowledged so I sent them another just now with those “fit for purpose” words in it , lets see what they do.

here you can see the cracks in the window..