Anglian window gets hot and suddenly cracks.
Monday, September 15th, 2008Anglian did a really good job of our garage conversion, their men worked hard and everything went well, they even finished earlier than expected, I was really pleased.
But they have really let themselves down when I rang to report a window had suddenly cracked and would they come replace it as it had only been in for 18 months and we had a 10 year guarantee ..“Sorry Sir the window is over a year old so it couldn’t have been faulty, may I send you a quote for us to replace it..”. WHAT!!!!!!!
Turns out that there was a cushion against the glass and the heat built up between the glass and the cushion caused a thermal stress and the window suddenly cracked and imploded. I can’t see in the documentation any words saying “don’t let anything soft touch the window in case it suddenly breaks”.. ( if there is and I didn’t see it then its my fault and send me the quote!) .
The annoying thing is that you get a 10 year guarantee - nowhere does it say they will ignore that after a year.. I sent them an email earlier but it wasn’t acknowledged so I sent them another just now with those “fit for purpose” words in it , lets see what they do.
here you can see the cracks in the window..